HOW TO ORDER
//WE STRIVE TO EXCEED EXPECTATIONS//
speed of delivery
We have an outstanding reputation for our excellence in Quick Turnaround Quotes, fast e-mail responses and timely professional customer care on the phone. Quite simply, we pride ourselves on getting your order to you as quickly as possible.
You can count on dealing with highly experienced professionals in sales, design, production and logistics. From your initial inquiry through to after sales service, we are dedicated to exceptional service throughout the ordering lifecycle.
We offer a better service by providing you with a personalised quote for your specific requirements. We consider your implications, application, location, weather elements and other factors, and check your quote request to ensure that the product you order is the best solution for you.
Our customers trust us because our system and pricing is totally transparent with no hidden costs or surprises.
JUST FOLLOW THESE SIMPLE STEPS TO ORDER FROM AIR SPLENDID – CHINA’S LEADING MANUFACTURER OF INFLATABLE RACE MARKS:
// we help you place your order //
1. Decide on the Product
You are welcome to contact our team for assistance to help select the best option for your application and use, or browse our product pages to select the product’s that suit your requirements, together with the sizing, printing, and optional extras.
Call us, send us an email or use the QUOTE REQUEST FORM to provide us with your requirements.
2. Quick Turnaround Quote
We are renowned for our quick response times. If we are not totally clear on your requirements we will be quick to contact you to clarify the best option. You will then receive a personalised quote for review with all the options and costs including freight. There are no surprises down the line.
3. Your Order
As soon as we receive your Order or Quote acceptance, you will receive an email with the order confirmation, invoice details and what happens next.
// we process your order //
4. Order Tracking and Communication
Our order tracking system will keep you updated on the progress of your order, so that you know always know what stage your order is at.
You will receive emails from us as we follow up our quotes, and then track your orders from the minute we receive your order, to artwork approval and sign off, right through to despatch and delivery to your chosen address.
We don’t expect payment until you approve and sign off on your artwork proof. Once we have received your payment your order will proceed to the very next print run.
For urgent orders we encourage our customers to have the payment processed as soon as possible so that printing is not delayed.
For orders less than $500 we ask for full payment with artwork approval.
For orders larger than $500 we ask for 50% deposit with artwork approval and the balance prior to despatch
// design within house graphic team //
6. Artwork Design
Our customers range from Corporations, Government Departments, Wholesalers, small to medium business and sole traders. Whether you have print ready files, artwork prepared on behalf of clients, or just need a sign, our graphic design team is there to help.
Our friendly in house graphic design team will help you with your artwork design. They will contact you for your artwork specifications and requirements as set out in our Guidelines, including logos, text, images or any other design specifications. Our graphic designers are skilled to help you get the best design – using the tools that you have available in your business.
We can advise on the basic placement of logo and text, which is included in the cost of your order. If you prefer you can engage your own graphic designer to work with our team.
7. Artwork Proof and Approval
Our in-house graphic designers will e mail you a digital proof of the artwork for your approval. You are able to request changes. When you are entirely satisfied we require your sign off and approval.
ONCE WE HAVE THE ARTWORK APPROVED AND SIGNED OFF YOUR ORDER WILL BE READY TO GO TO PRINT!
// prompt delivery and after sale service
8. Order ready to ship
We continuously streamline our production schedule to offer you the best lead times.
If you notify us that at the time that you place your order that it is required sooner than set out on the quote you received, we will review our production times and do everything possible to achieve the required dates – otherwise you can expect the despatch of your orders approximately 10-14 days from the day your order is ready to proceed to print.
We review the production schedules and if your order is nearing completion we will request any final payment that is required prior to despatch so that your order will not be delayed. We understand how crucial timings can be.
As soon as we receive your final payment, your order is despatched.
Not only do we notify you of you of the courier tracking details, we also track your order from our end.
10. After Sales Service
We offer professional after sales service and build long term relationships with our customers. -->> please consult to our WARRANTY POLICY